www.usa-esta-visa.com/en is dedicated to safeguarding the personal information submitted on our website. “Personal information” is information that is specific to an individual. It can identify a person or be used in combination with other information to identify someone.

We believe in clarity and transparency regarding how we collect information and how it is used and shared. By using the services offered by www.usa-esta-visa.com/en, you are agreeing to the terms and conditions of this privacy policy.

Information we collect

www.usa-esta-visa.com/en may collect, use, and store the following personal data:

Personal information provided by the user

To complete your online visa application on www.usa-esta-visa.com/en, it is necessary to provide certain personal information. This information includes your full name, address, date of birth, passport, and travel plans (such as dates, times, and accommodation details). To process a visa application, it may be necessary to provide certain sensitive information related to your gender, ethnicity, religion, beliefs, health, sexual health, and family and criminal background.

Documentation provided by the user

To process your visa application, applicants may be required to provide copies or scans of different types of documentation, including passport, identity document, residency card, birth certificate, bank statement, invitation letter, and parental authorization letter (in relation to a minor).

Device information

We collect information about the computer, phone, tablet, or other devices that the user uses to visit www.usa-esta-visa.com/en. This information includes IP addresses, the user’s geographic location, and the browser and operating system. We also collect data about the user’s habits and preferences, such as the number of times they have visited our website and how long they have stayed.

How the information is used

www.usa-esta-visa.com/en uses the collected information for different purposes related to the services offered on this website. User data may be used in the following ways:

To process your application

We use the information you provide in the form to process your application. We share the information with the relevant authorities so that they can grant authorization for entry into the country.

To communicate with you

The information you provide is necessary for us to communicate with you efficiently. This allows us to respond to your emails, send you emails about the status of your application, and respond to your requests.

To improve our website and services

We analyze the information we collect using various programs to improve the overall experience of our users. This includes improving our services as well as our website.

To comply with the law

Sometimes the law requires us to use your personal information to comply with various legal requirements. We may have to share information when necessary during legal proceedings, audits, and investigations.

Other purposes

Your personal information may be used to prevent fraudulent activity, improve security measures, and verify compliance with our terms and conditions and cookie policy.

How the Information is shared

www.usa-esta-visa.com/en does not share your personal information with third parties except www.usa-esta-visa.com/en with certain organizations and bodies in the following circumstances:

With governments and authorities

To process your visa application, we share the information and documentation provided with the government. The government needs this information to be able to approve or reject a visa application.

With service providers

We use third-party service providers to perform certain tasks on our behalf, such as processing credit card payments, offering advertisements, analyzing the use of our website and user habits, and sending emails. We may share information with these external service providers, but only the information necessary to allow them to provide their service.

For legal reasons

We may disclose your personal information when required by law or regulation. This may include laws and regulations that apply inside or outside your country of residence.

We may need to disclose information in the following circumstances: to comply with legal processes, to respond to requests from public authorities and law enforcement officials, to enforce our terms and conditions or policies, to protect our operations and those of our affiliates, to protect our rights, privacy, or security, to be able to seek available remedies, or to limit the damages we may incur.

Administration and Deletion of Your Information

You have the right to request an electronic copy of your information or to request the deletion of your information. You can contact us at info@usa-esta-visa.com at any time to make a request.

Please note that we cannot disclose information about other people and we cannot delete information that we are required to store by law.

Security and Retention of Personal Information

www.usa-esta-visa.com/en maintains high security protocols and standards to prevent loss, misuse, and alteration of data. Information is stored on password-protected and firewall-protected servers and physical security measures are in place.

We retain user data for a period of three years. After this period of time, information is automatically deleted. Data retention policies and procedures ensure that www.usa-esta-visa.com/en complies with legal obligations.

The user acknowledges that it is not the responsibility of www.usa-esta-visa.com/en to guarantee the security of sending information over the Internet.

Changes to Privacy Policy

Changes to this privacy policy may be made occasionally without prior notification at the request of management. Any changes to this privacy policy will be applicable from the moment of their publication. It is the responsibility of the user to ensure they are informed of the terms of the privacy policy at the time of purchasing services or products on www.usa-esta-visa.com/en

Third-Party Websites

Nuestro sitio web puede contener enlaces a sitios web no operados por nosotros. www.usa-esta-visa.com no se hace responsable de las políticas o prácticas de privacidad de los sitios web de terceros vinculados. Si hace clic en cualquier enlace a sitios web de terceros, le recomendamos que revise cuidadosamente sus políticas de privacidad antes de proporcionarles información personal.

Information of Minors

www.usa-esta-visa.com/en only collects data from children for the purpose of processing visa applications and providing related services. As specified in our terms and conditions, parents and guardians give their consent for the collection and use of minors’ data when providing their data.

Who we are and how to contact us

www.usa-esta-visa.com/en is owned by Bright Online Managers, s.l, a private company that provides specialized online visa application services. We help travelers obtain visas from governments by providing them with expert assistance.

Our customer support team at www.usa-esta-visa.com/en is available 24 hours a day, 7 days a week, and can answer any questions or inquiries you may have about applying for a travel authorization online through our website.

Last updated: July 10, 2018